ali's CV

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ali ahmad

ali ahmad

Network Engineer | System Administrator | IT Support Engineer | CCNA

Syria

Profile summary

Technical Network Engineer with 2 years of experience in IT infrastructure management and system administration. Trilingual in Arabic, English, and German, with expertise in Cisco routing, switching, and Windows Server environments. Managed network connectivity and Active Directory access for 100 users while maintaining system stability. Holds CCNA certification and maintains a focus on reliable infrastructure operations and technical support. Committed to delivering stable network performance and efficient system maintenance.

Career highlights

Network Infrastructure Management: Configured LAN/WAN infrastructure including routers, switches, DNS, DHCP, and VPN connections to maintain connectivity for 100 enterprise users.

System Administration: Managed Windows Server, Active Directory, and Group Policy to maintain secure user access and performed system monitoring to ensure stability.

Technical Certification: Maintained Cisco Certified Network Associate (CCNA) status to validate technical proficiency in routing, switching, and network infrastructure management.

Desktop Support: Resolved hardware, software, and network issues for 100 users while documenting technical solutions to streamline future troubleshooting processes.

Key skills

TechnicalMySQL HTML5 CSS3 JavaScript
ProfessionalCisco Routing & Switching TCP/IP VLAN OSPF LAN/WAN DNS DHCP NAT ACL VPN Windows Server Active Directory GPO User Administration Windows 10/11 pfSense Firewall Endpoint Protection Backup & Recovery PHP Laravel Bootstrap Problem Solving Communication Teamwork Adaptability Time Management Critical Thinking Fast Learning

Professional experience

IT Support EngineerJan 2021 - Jan 2023
Syriatel Telecommunications

Managed IT infrastructure and end-user support at Syriatel Telecommunications, overseeing technical operations for a large user base. Responsibilities included maintaining server environments, network configurations, and system reliability to ensure continuous service availability.

  • Supported 100 enterprise users by resolving hardware, software, and network issues while documenting technical solutions.
  • Managed Windows Server, Active Directory, and Group Policy to maintain secure and organized user access.
  • Configured LAN/WAN infrastructure, including routers, switches, Wi-Fi, DNS, DHCP, and VPN connections.
  • Performed backup, recovery, monitoring, and preventive maintenance to ensure system stability.

Projects

Enterprise Network Infrastructure
Cisco Enterprise Network Design
E-Commerce Platform
Inventory Management System
Responsive Company Website

Education

Bachelor's DegreeJan 2023
Al-Rasheed International Private University for Science and Technology

Information Technology Engineering

Certifications

Cisco Certified Network Associate (CCNA)CCNA
CompTIA A+
Web Development
Backend Development (Laravel, PHP, MySQL)

Languages

Arabic · Native

English · Professional